Harrison Li Solicitors LLP -Client Satisfaction Questionnaire

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Client Satisfaction Questionnaire

At Harrison Li Solicitors LLP, we value the importance of maintaining our professional reputation in providing a standard of client satisfaction.

To assist us in this task and to improve our service provisions, we would very much appreciate your help in completing and returning this short Questionnaire.

How would you rate:

Rating: A = Excellent >>>>> E = Poor

* Required information.

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Our response time after your initial enquiry *	A B C D E N/A
Our understanding of your initial enquiry *	A B C D E N/A
Our advice during your initial enquiry *	A B C D E N/A
Solicitor with conduct of service *	A B C D E N/A
Assistant support service *	A B C D E N/A
Secretary support service *	A B C D E N/A
Response to queries *	A B C D E N/A
Kept informed *	A B C D E N/A
Satisfactory outcome *	A B C D E N/A
Timeliness of our advice *	A B C D E N/A
Applicableness of our advice *	A B C D E N/A
Accuracy of our correspondence *	A B C D E N/A
Clarity of our correspondence *	A B C D E N/A
Explanation of our documents *	A B C D E N/A
Clarity of any instructions to yourself *	A B C D E N/A
The contents of our website *	A B C D E N/A
The navigation of our website *	A B C D E N/A
The information on our website *	A B C D E N/A
Overall rating of your experience with Harrison Li *	A B C D E N/A
What other legal services would you be interested in?
What if anything, about your experience with Harrison Li, would you change?
Would you recommend Harrison Li?	Yes No
Please add any general comments you may have here:
Your name
Your email address *
Your telephone number
Your address